Refund policy

Refund and Cancellation Policy

Lentila is a brand of OnH.Co, Seoul, Republic of Korea.
Business registration number 225-31-01335.

Most of what we sell is made in funding rounds. You order before the
product exists, we make the exact number of boxes ordered, and they ship
about twelve weeks after the round closes. That changes how cancellation
works, so please read this before you join a round.

1. When you are charged

Payment is taken in full when you place your order. It is not held until
the round closes.

2. While the round is open

You can cancel for any reason and get a full refund, including any
shipping you paid. Email us and we will refund the original payment
method within 5 business days. Your bank may take a few days more.

3. If the round does not reach its minimum

We cancel the round and refund everyone in full. This is automatic, and
you do not need to contact us.

4. After the round closes

The final count becomes our production order, so from that point we
cannot cancel your boxes. Your right to cancel after the boxes arrive,
set out in section 5, is not affected by this.

5. After your boxes arrive

If you live in the UK or the EU you have 14 days from the day you
receive your order to change your mind.

Email us within those 14 days, then send the boxes back within 14 days
of telling us. We can only accept pouches that are unopened and still
sealed. Opened or unsealed pouches cannot be resold or reused, so for
food safety we cannot take them back.

Return postage is paid by you, and the boxes are your responsibility
until they reach us. Returns go to our address in Seoul, Republic of
Korea, which we will send you when you write to us. Please note that
returning food from outside Korea can cost more than the order itself.

We refund within 14 days of the boxes reaching us.

6. If something is damaged, faulty or wrong

Email us within 30 days of delivery with a photograph of the problem and
of the outer box. We will replace the item or refund it, whichever you
prefer.

Do not post it back. We will not ask you to return food that arrived in
poor condition, and we cover the cost either way.

7. If we are late

The round page shows when boxes are expected to leave. If we cannot ship
within 30 days of that date, you can cancel for a full refund, even
after the round has closed. We will write to you before that point
rather than after it.

8. How to reach us

Email: sales@lentila.com
We answer these ourselves, so please allow a working day.

9. Your legal rights

Nothing in this policy limits the rights you have under the consumer law
of the country you live in.